Refund Policy
Last updated: December 25, 2025
1. General Policy
INSOOLA INFORMATION TECHNOLOGY SOLUTIONS (Business Name No. 7429750), operating AI Game Quests, is committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be provided for our interactive storytelling and gaming platform.
All purchases are generally final and non-refundable, except as described in this policy or as required by applicable law.
2. Crystal Package Refunds
No Refunds on Completed Purchases: Once a Crystal package is purchased and the Crystals are successfully added to your account, the purchase is final and non-refundable.
Payment Processing Issues: If you were charged but did not receive your Crystals due to a technical error, please contact us immediately at frozengineer@gmail.com. We will investigate and either credit your account with the purchased Crystals or process a full refund within 5-7 business days.
Note: Crystals are a virtual currency with no expiration date. They can be used anytime to unlock premium chapters and content. Due to the digital nature of this product, refunds are not provided once Crystals are successfully delivered to your account.
3. Chapter Purchase Refunds
Digital Content: Once you purchase a chapter using Crystals, the content becomes immediately accessible. Due to the instant-access nature of digital content, chapter purchases are non-refundable.
Technical Issues: If you experience a technical issue that prevents you from accessing purchased content, please contact us and we will work to resolve the issue or provide appropriate compensation.
4. Service Failures
If you experience a service failure that prevents you from receiving the product you paid for, we will investigate and take appropriate action:
Content Access Issues
If you cannot access content you have legitimately purchased due to a bug or server issue on our end, we will restore your access or refund the Crystals spent.
Payment Errors
If you are charged multiple times for a single purchase due to a payment processing error, we will refund the duplicate charges.
5. How to Request a Refund
To request a refund or report a service issue, please contact us at:
Email: frozengineer@gmail.com
Include in your request:
- •Your account email address
- •Transaction date and amount (if applicable)
- •Detailed description of the issue
- •Any relevant screenshots or error messages
We will review your request and respond within 3-5 business days. Approved refunds will be processed within 5-7 business days.
6. Chargebacks and Disputes
If you initiate a chargeback or payment dispute without first contacting us, your account may be suspended or terminated. We encourage you to reach out to us directly so we can resolve any issues amicably.
Accounts that engage in fraudulent chargeback activity may be permanently banned from using AI Game Quests services.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of AI Game Quests after any changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at frozengineer@gmail.com.